Mailings

The Mailings section is the bulk mailing module in Chatterfy . The team uses it to send one message to many leads at once: new offers, reminders, warm-up messages for “dormant” leads, and change notif

Updated September 25, 20264 min

The Mailings section is the bulk mailing module in Chatterfy. The team uses it to send one message to many leads at once: new offers, reminders, warm-up messages for “dormant” leads, and change notifications. It supports all Telegram formats (text / media / document / voice / video message), delayed start, and AI text uniqueization.

The main mechanism for bringing leads back into the funnel. If a lead has gone cold, an automated Push Message won’t bring them back. A mailing with the right offer can revive them. And vice versa: for a hot audience (new subscribers), this is where you send a welcome flow or an invitation to a channel.

What tasks it solves

Notify your audience about a new product / offer / promotion. Warm up holds 7–14 days after the first touch. Send a segmented mailing only to VIP leads with a deposit > $100. A/B test different wording using Uniquify with AI. Bring back “dormant” leads who have not replied for a long time. Send a technical update notification to all active leads. Run a promo campaign for a specific holiday or event.

What’s inside

How Mass Broadcasts Work

send a message to each lead in the audience sequentially, with a specified delay between sends. The broadcast is not sent “to everyone at once” — messages are sent one by one. Understanding this mecha

How to create and set up a broadcast

After learning the mechanics from the article — the next step is to create the broadcast itself: select the audience, configure messages, delays, AI uniqueness, and launch. After you click Start, the

Managing Broadcasts

The section is the control center for all bot mailings. It shows active, scheduled, completed, and archived campaigns: their status, sending progress, response metrics, and available actions. After a

—How mailings work— supported formats, Telegram limits (PEER_FLOOD, message size), and recommended delays.

—How to create a mailing— the full path from selecting leads to launch: form fields, Uniquify with AI, Schedule, Review.

—Managing mailings— list of launched mailings, statuses, actions (Users / Stats / Duplicate / Archive), archive.

Mailing lifecycle

A mailing goes through several phases — understanding this helps you avoid panicking when you see the Pending status and avoid recalling a mailing too early:

—Creation: How to create and set up a broadcast— selecting the audience, writing the message, setting the delay, and optionally enabling AI uniqueization.

—Pending: the mailing is waiting for its start time (if Schedule is configured) or for confirmation. You can cancel it without consequences.

—Sending: the system sends messages in batches with a delay between them. You can click Pause — the remaining messages will not be sent, while already sent messages will remain.

—Completed: all messages have been sent. Statistics are available: sent / delivered / read / errors.

—Archived: the mailing is removed from the main list but saved with all statistics and content — you can return to it via Duplicate if the offer works again.

Use cases by segment

—Traffic arbitrage: a media buyer launched a campaign and after 3 days wants to reactivate users who registered but did not make an FD. Filter: tag = Reg AND no FD AND created > 3 days → Mailings with a deposit reminder and a bonus.

—Sales: launching a new product. A segmented mailing only to those who previously bought in the same category. Filter: tag = past_buyer AND product_category = X.

—E-commerce: weekend sale. A mailing to the entire active audience with a media message and an “Open catalog” button. Schedule for Friday 18:00.

—Info products: notifying course students about a new module. Filter: tag = course_2026. Text with measured AI uniqueization so it does not look like spam.

—SaaS Support: notification about a system update and scheduled maintenance. A mailing to the entire active audience, sent overnight so leads do not miss it.

Where to start

It depends on what stage you are at:

First time here and want to understand how it works — How Mass Broadcasts Work(with a section about Telegram limits).

Ready to launch a campaign — How to create and set up a broadcast(the complete step-by-step scenario).

Already have active ones and need to monitor them — Managing Broadcasts.

Need a segment before a mailing — Users→ User filtering — 11 parameters→ Creating a mailing from Users — Create Mailing.

Worried about PEER_FLOOD — set a delay via Delay Between Messages of at least 30-60 seconds before launch (see Error 400 — Telegram).

Related sections

Mailings work on top of “Users” Users— The audience is built using a filter in Users → Create Mailing. The difference from Push Messages — Re-engaging Silent Users— Push Messages are automatic “follow-up for silent users” inside an active dialog. Mailings are a mass “one-time” outbound send. Telegram limits apply in both cases, but Mailings are at higher risk of PEER_FLOOD because of volume. Sending and delivery analytics are inside the mailing card in Managing Broadcasts.

Frequently asked questions

Articles in this section

How to create and set up a broadcast

How Mass Broadcasts Work

Managing Broadcasts

The section is the control center for all bot mailings. It shows active, scheduled, completed, and archived campaigns: their status, sending progress, response metrics, and available actions. After a

Users

Раздел Users — таблица всех пользователей конкретного бота или личного аккаунта. В отличие от (где работа идёт с одним диалогом за раз), Users — про работу с базой массово . Здесь вы фильтруете тысячи

User filtering — 11 parameters

The Filters section in the table is used to work with a large customer database. With it, you can do the following in just a few seconds: find the leads you need build an audience for a broadcast see

Push Messages — Re-engaging Silent Users

Push messages are delayed messages that are sent if a lead does not respond at the current step. This is a nurturing tool: the first reminder after 10 minutes, the second after an hour, the third the

Error 400 — Telegram

Error code 400 from Telegram occurs in two typical cases: an account spam block (PEER_FLOOD) and exceeding the media caption length limit (caption is too long). These are different errors with the sam

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Mailings

Updated September 25, 20264 min

What tasks it solves

What’s inside

How Mass Broadcasts Work

How to create and set up a broadcast

Managing Broadcasts

The section is the control center for all bot mailings. It shows active, scheduled, completed, and archived campaigns: their status, sending progress, response metrics, and available actions. After a

—How mailings work— supported formats, Telegram limits (PEER_FLOOD, message size), and recommended delays.

—How to create a mailing— the full path from selecting leads to launch: form fields, Uniquify with AI, Schedule, Review.

—Managing mailings— list of launched mailings, statuses, actions (Users / Stats / Duplicate / Archive), archive.

Mailing lifecycle

A mailing goes through several phases — understanding this helps you avoid panicking when you see the Pending status and avoid recalling a mailing too early:

—Creation: How to create and set up a broadcast— selecting the audience, writing the message, setting the delay, and optionally enabling AI uniqueization.

—Pending: the mailing is waiting for its start time (if Schedule is configured) or for confirmation. You can cancel it without consequences.

—Sending: the system sends messages in batches with a delay between them. You can click Pause — the remaining messages will not be sent, while already sent messages will remain.

—Completed: all messages have been sent. Statistics are available: sent / delivered / read / errors.

—Archived: the mailing is removed from the main list but saved with all statistics and content — you can return to it via Duplicate if the offer works again.

Use cases by segment

—Sales: launching a new product. A segmented mailing only to those who previously bought in the same category. Filter: tag = past_buyer AND product_category = X.

—E-commerce: weekend sale. A mailing to the entire active audience with a media message and an “Open catalog” button. Schedule for Friday 18:00.

—Info products: notifying course students about a new module. Filter: tag = course_2026. Text with measured AI uniqueization so it does not look like spam.

—SaaS Support: notification about a system update and scheduled maintenance. A mailing to the entire active audience, sent overnight so leads do not miss it.