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How to remove the keyboard (reply keyboard) for a lead

Reply Keyboard in Telegram is a set of buttons that appear at the bottom of the lead’s screen (replacing the system keyboard). They are useful for quick replies at the beginning of a conversation, but

Updated August 30, 20262 min
Reply Keyboard in Telegram is a set of buttons that appear at the bottom of the lead’s screen (replacing the system keyboard). They are useful for quick replies at the beginning of a conversation, but later in the funnel they often get in the way — the lead gets “stuck” on the buttons instead of regular messaging.
To hide the keyboard, you need a separate Send Message step with the Hide Keyboard checkbox enabled.
Enabling Hide Keyboard in the Send Message step
The “Hide Keyboard” checkbox in the Send Message settings



How to configure

  1. 1

    Create an intermediate Send Message

    In Flow Settings add a new step of type Send message — sending a prepared message between the step with the keyboard and the next step where it is no longer needed.
  2. 2

    Enable Hide Keyboard

    In this step’s settings, find the Hide Keyboard checkbox and enable it. The step text can be minimal — for example, a period or a short transition like “Thanks!”. The main thing is that Telegram receives the command to hide the keyboard.
  3. 3

    Make the step pass-through

    Do not set Finish Status = Waiting or Skip — this step should complete instantly. After it, the flow continues, the lead’s keyboard is already hidden, and you can communicate with regular messages.
Are inline buttons hidden too?
No. Inline buttons (under a specific message) and reply keyboard (at the bottom of the screen) are different Telegram mechanisms. Hide Keyboard removes only the bottom reply keyboard. Inline buttons disappear on their own after being clicked or when the message is deleted.
To prevent this from happening again
If the funnel has many steps with a keyboard, add a final “closing” step after this part is completed. This gives you one place where the keyboard is hidden, instead of spreading it throughout the flow.


Frequently asked questions

Check: (1) the step with Hide Keyboard actually ran (you can see this in the chat log in Messenger). (2) no new keyboard is sent in the same step — first Hide, then a separate step with new buttons. If one step is set to both “remove” and “add” at the same time, Telegram will add it and the effect will disappear.

Hide Keyboard removes the keyboard for the lead for whom the step is running. Other leads (other chats with this bot) are not affected — each has their own keyboard.

There is no Hide Keyboard checkbox directly in AI Reply. Add a separate Send Message with Hide Keyboard after AI Reply. This keeps the separation cleaner — AI replies, then the keyboard is reset immediately.

At minimum, a single period or an emoji. Telegram requires the message to contain at least some text; otherwise the step is not sent. Many teams use an invisible character (zero-width space) or a short “...” — it looks unobtrusive.


Related

Send message — sending a prepared message
The Send message step is the most basic flow step. It sends predefined content: text, an image, a document, a voice message, a video note, buttons. Unlike AI Reply, there is no AI here and no generati
AI Reply — smart replies via AI
The AI Reply step is the main step for communicating via AI. In this step, the bot generates a response using a neural network, taking into account the lead’s message, the conversation context, flow-l
Flow Settings
The Flow Settings section is the heart of Chatterfy . This is where the bot’s communication logic with the lead comes together: which messages are sent, in what order, which conditions are checked, wh

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