Translator — communicating with leads in different languages

Translator in Messenger is a built-in tool for translating messages between an operator and a user. You can translate individual incoming and outgoing messages, as well as text before sending — direct

Translator in Messenger is a built-in tool for translating messages between an operator and a user. You can translate individual incoming and outgoing messages, as well as text before sending — directly in the chat window, without using third-party translators.

The translator does not change the language of AI Reply. It is an operator tool and works only when the operator replies manually.

AI generates replies based on its instructions from AI Settings — Bot Personality — the AI language is set in Response Style within the same section (see AI Settings — Bot Personality), not through the Messenger translator.

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When to use it

1. A lead writes in a foreign language, and the operator works in Russian

1. Sales communicates with an international audience

1. Support receives requests from different countries

1. E-commerce works with several regions at the same time

1. You need to quickly understand a message without copying the text to external services



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Three translation modes

1
1. Selecting the translation language
The translator icon is located in the upper-right corner of the chat. Use it to select the translation language for the current conversation.
The selected language is used:
to translate messages using the button next to the message
for further quick translations inside this chat.
Example
You selected Spanish. Now the translation button next to messages will translate text into Spanish.
2
2. Translating an individual message
A translation button is available next to each message.
Clicking it translates:
only the selected message
into the language selected in advance in the chat translator.
Used for:
quickly understanding incoming messages
checking individual phrases
reading conversations without switching the interface language.
Example
A lead writes in Arabic → the operator clicks Translate → gets the message translated into Russian.
3
3. Pre-send — translation before sending
A text translation button is available in the input field before sending.
How it works:
The operator writes a message
Clicks the translation button
Selects a language
The text is automatically translated directly in the input field
The operator can edit the translation before sending.
After sending, the user receives the already translated text.
Example
The operator writes: “Please provide your order number”
Clicks Translate → Spanish → gets: “Indique su número de pedido”
The message is then sent to the user.

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Mode comparison

Mode	What it is used for	What it translates
Message translation	Quickly understand an individual message	Only the selected message
Pre-send	Prepare a response before sending	Text in the input field
Language selection	Set the language for the current chat	Used by translation buttons

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Which languages are supported

The major world languages are supported:

1. RU

1. EN

1. ES

1. PT

1. DE

1. FR

1. IT

1. ZH

1. AR

1. HI

1. JA

1. and others

Translation is performed via AI. Quality depends on the model in AI Models — Complete Guide to AI Models in Chatterfy.

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Examples of use

Support — translating an incoming message

A user writes in German. The operator clicks the translation button next to the message and immediately understands the gist of the request without third-party services.

Sales — conversation with a foreign lead

The manager writes a reply in Russian: “When would it be convenient for you to have a call?”

They use Pre-send → English.

The user receives: “When would it be convenient for you to have a call?”

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Frequently asked questions

Перевод платный?

Сохраняется ли оригинал сообщения?

Влияет ли переводчик на AI Reply?

Работает ли переводчик в Personal и Business?

Можно ли использовать переводчик вместе с Templates?

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