Channel not visible when creating a channel campaign — how to fix it?

When creating a campaign with the To channel traffic flow type, Tracker prompts you to select a channel from the list. If the channel does not appear in the list, the reason is almost always one of tw

Updated August 30, 20262 min

When creating a campaign with the To channel traffic flow type, Tracker prompts you to select a channel from the list. If the channel does not appear in the list, the reason is almost always one of two things: the channel is already occupied by another handler, or the bot you want to use to receive requests has not been granted administrator rights.

Solution: reconnecting the bot to the channel with administrator rights — Removing the bot from the channel and adding it again with Manage Subscribers rights

Why this happens

Telegram assigns channel request handling to one bot at a time. If the channel already has another Invite bot or a third-party service handling join requests, Chatterfy cannot connect, and the channel is not shown in the list.

The second reason is that the bot was added to the channel as a regular member or was granted an incomplete set of permissions. Without the Manage Subscribers permission (approving join requests), Telegram does not allow it to process join requests, and the channel is filtered out of the list.

How to fix it

Check whether there are other bots in the channel

Open the channel in Telegram → Manage Channel → Administrators. All added bots will be listed there. If there are third-party Invite services (BotHelp, ChatFuel, etc.) or another Chatterfy bot, remove them or revoke their Add Members / Manage Subscribers permission.

Remove the bot from the channel

In the channel admins, find your Invite bot and click Remove admin. Then remove it from the channel members completely. This resets all residual permissions for the request handler.

Add the bot again with admin rights

Add Admin → find the bot by @username → grant the minimum set of permissions: Add Members (approve requests) and Manage Subscribers. The Invite bot does not need any other permissions. Save the changes.

Create the campaign again

Open How to create a campaign and complete the wizard. The channel should now appear in the list. If it does not, refresh the page after 1–2 minutes; it may be cached.

To prevent this from happening again

Before adding the bot to a new channel, make sure the channel has no old request handlers. If the channel was created from scratch specifically for the campaign, there should be no issues. If the channel is being reused for a “second life” (there was another project there before), go through the admin list and clean it up.

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