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Delays — bot delays

Delays ( Bot Settings → Delays) is a section for configuring delays between a user's message and the bot's response. Delays help make the conversation more natural: the bot does not respond instantly

Updated June 21, 20264 min
Delays (Bot Settings → Delays) is a section for configuring delays between a user's message and the bot's response.
Delays help make the conversation more natural:
  1. the bot does not respond instantly
  1. the “typing…” effect appears
  1. AI responds with a pause
  1. messages look more “alive”
Without delays, users often immediately understand that they are communicating with automation. Properly configured Delays make the conversation feel more like talking to a person.


When to configure Delays


Delays are usually configured:
  1. right after connecting the bot
  1. before launching traffic
  1. if the bot responds too quickly
  1. if leads understand that they are communicating with AI
  1. when changing the AI model
  1. when configuring sales, support, or VIP scenarios.

How Delays work

Delays control:
  1. the waiting time before a response
  1. the speed of AI responses
  1. the speed of regular messages
  1. the “typing…” effect in Telegram.
If a user sends several messages in a row, the bot does not respond to each one separately. It waits until the user has finished typing and only then starts processing.

Delays parameters

Parameter
What it does
Response time from the lead
Wait time after the user's last message
AI reply speed
AI reply speed
Send message answer speed
Regular message speed
Typing speed
Typing effect speed


Response time from the lead

Response time from the lead — a pause after the user's last message before AI starts processing. If the user sends several messages in a row, the countdown starts after the last message.
This helps:
  1. avoid replying to every short remark
  1. wait until the user finishes their thought
  1. make the conversation more natural.

Typical values

Scenario
Recommended value
Arbitrage
60 sec
Support
10–15 sec
VIP / Sales
120–180 sec

AI reply speed

AI reply speed — the approximate time after which the user receives a response from AI. It is used to configure the speed of AI replies. The higher the value, the more “human” AI looks and the slower the reply arrives.

Example

If Response time = 60 and AI reply speed = 120, then after the user's last message the bot:
  1. waits for Response time to end
  1. processes the request
  1. shows “typing…”
  1. sends the reply after approximately 120 seconds.

Send message answer speed

Send message answer speed — the response time for a regular step without AI. Learn more about the step: Send message — sending a prepared message.
Used for messages without AI. For example:
  1. welcome messages
  1. auto-replies
  1. notifications
  1. pre-written texts.
Usually, shorter values are used here than for AI Reply.

Typing speed

Typing speed — the speed at which the “typing…” effect is displayed. The user sees the standard Telegram typing indicator. The lower the value, the longer the “typing…” effect is displayed. The message is sent immediately after the delay ends.
This is useful:
  1. for support
  1. FAQ bots
  1. technical scenarios
  1. quick auto-replies.


Recommended settings

Arbitrage funnel

AI needs to look as natural as possible.
Parameter
Value
Response time
60
AI reply speed
120
Send message answer speed
60
Typing speed
medium

Support / E-commerce

The key thing is response speed.
Parameter
Value
Response time
10
AI reply speed
30
Send message answer speed
10
Typing speed
fast

Sales / VIP

You need to create the feeling of communicating with a busy manager.
Parameter
Value
Response time
180
AI reply speed
300
Send message answer speed
180
Typing speed
slow

What to keep in mind

Excessive delays can reduce conversion. If the bot takes too long to reply, the user may lose interest, leave the conversation, or not wait for a response.
The “hotter” the lead, the faster the bot should reply.

For hot leads

It is better to use:
  1. short delays
  1. quick replies
  1. minimal pauses.

For VIP / Sales

A reply that is too fast may look suspicious. In such scenarios, longer Delays usually work better.

How to test Delays

  1. Message the bot.
  1. Send several messages in a row.
  1. Check whether the bot waits, shows “typing…”, and whether the speed matches your scenario.

Expected result

After configuring Delays:
  1. the bot responds more naturally
  1. AI looks less “robotic”
  1. messages arrive at the right speed
  1. the user is not spammed with separate replies
  1. the conversation becomes more like talking to a human.


If something is not working correctly

The bot replies too quickly

Check:
  1. Response time
  1. AI reply speed
  1. Typing speed.

The bot replies too slowly

Check:
  1. whether the values are set too high
  1. Delays for AI Reply.

The user does not see “typing…”

Check Typing speed. The selected value may be too fast.


Frequently asked questions

No. The bot will wait until Response time ends and send one combined reply.

If Typing speed is enabled, the user sees the “typing…” indicator.

Yes. But then the bot will reply instantly and will look less natural.

It depends on the scenario. Usually: support — short, sales — medium, VIP — long.

Because Response time waits until the user finishes typing. If a new message arrives, the timer starts over.


Related

Bot Settings
Bot Settings is the main settings section for a specific bot. It contains settings that apply to the entire bot: name, description, status, timezone, response delays, notifications, webhooks, custom f
AI Reply — detailed breakdown of the step
Unlike a regular Send Message, AI Reply does not send prewritten text. AI generates a reply when a message is received from the user. AI Reply is used for: communicating with the user handling objecti
Send message — sending a prepared message
The Send message step is the most basic flow step. It sends predefined content: text, an image, a document, a voice message, a video note, buttons. Unlike AI Reply, there is no AI here and no generati
AI Models — model selection
Which model is responsible for the dialog logic (Summary / Router), and which one is responsible for the response text (Reply). Strategies (“all strong,” “strong router + lightweight reply,” “all ligh


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On this page

  • When to configure Delays
  • How Delays work
  • Delays parameters
  • Response time from the lead
  • Typical values
  • AI reply speed
  • Example
  • Send message answer speed
  • Typing speed
  • Recommended settings
  • Arbitrage funnel
  • Support / E-commerce
  • Sales / VIP
  • What to keep in mind
  • For hot leads
  • For VIP / Sales
  • How to test Delays
  • Expected result
  • If something is not working correctly
  • The bot replies too quickly
  • The bot replies too slowly
  • The user does not see “typing…”
  • Frequently asked questions
  • Related