Chatterfy bot types
Chatterfy has 4 types of Telegram connections. The choice depends on how you want to communicate with a lead — via a bot, via a channel, or via a personal account. The type determines which features w
Chatterfy has 4 types of Telegram connections. The choice depends on how you want to communicate with a lead — via a bot, via a channel, or via a personal account. The type determines which features will be available after connection and how the lead enters the CRM.
Type | Used for |
Standard | Primary Telegram bot for CRM, AI, sales, support, and automation |
Invite | Bot for receiving inquiries in a Telegram channel |
Personal | Connecting a regular Telegram account |
Business | Connecting via Telegram Business API |
The connection type determines: |
how the bot will communicate with the user |
which features will be available |
how the user will enter the CRM |
what Telegram limitations will apply |
Important
The connection type is selected during creation. Once connected, the type cannot be changed.
When to choose which type
Type | When to choose |
Standard | You need a primary bot for CRM, AI, sales, support, messaging, and automation |
Invite | You need to receive inquiries in a Telegram channel |
Personal | You need to communicate on behalf of a regular Telegram account |
Business | You need a personal account with increased limits and Telegram Business API |
Tip
If you are not sure what to choose, almost always choose Standard.
Comparison of types
Type | CRM | AI | Channel requests | Message limits |
Standard | Yes | Yes | Yes | Basic Telegram |
Invite | No | No | Yes | Basic Telegram |
Personal | Yes | Yes | No | Personal account limits |
Business | Yes | Yes | No | Increased, via Telegram Premium |
Standard
Standard is the main and most versatile type of bot in Chatterfy. It is a regular Telegram bot that connects via a token from @BotFather. If you are not sure which type to choose, you almost always need Standard.
What Standard supports
Feature | Support |
CRM | Yes |
AI responses | Yes |
AI routing | Yes |
AI recognition | Yes |
Statuses and tags | Yes |
Sale statuses | Yes |
Webhooks | Yes |
Custom fields | Yes |
Variables | Yes |
Broadcasts | Yes |
Chat management | Yes |
Integrations | Yes |
Channel invite functions | Yes |
Standard can be used as: |
a regular CRM bot |
an invite bot for a channel |
When to use Standard
Scenario | How it is used |
Arbitrage | User follows the path: ad → bot → AI → registration → deposit |
Support | AI answers common questions and transfers the chat to an operator if necessary |
Sales | The bot leads the user through the funnel, answers questions, and transfers them to a manager |
Info-business | The bot distributes materials, collects leads, and guides the user toward payment |
E-commerce | The bot provides consultations, collects data, and helps process orders |
Summary
Standard covers most CRM scenarios.
Invite
Invite is a special connection type for Telegram channels. It is not a full-featured CRM bot: it does not hold private conversations and does not use AI — it is an auxiliary role for funnel entry.
Invite's task: |
accepting requests to join the channel |
sending a welcome message |
handing the user off to the next stage of the funnel |
Capability | Support |
Accepting requests to join the channel | Yes |
Welcome messages | Yes |
Handing the user off to the DM-bot | Yes |
CRM dialogue processing | No |
AI-responses | No |
AI routing | No |
AI recognition | No |
When to use Invite
Invite is used when the funnel starts with a Telegram channel.
Typical scenario: advertisement → Telegram channel → Invite Bot → greeting → DM Bot → CRM.
The following can be used as a DM bot: |
Standard |
Personal |
Business |
Invite is also suitable for: |
closed clubs |
private channels |
communities with join requests |
If the same Standard bot accepts requests and communicates in DMs, a separate Invite bot is not needed.
Personal
Personal — connecting a regular Telegram account. The user sees a real person, not a bot. Connection is performed via phone number or QR code.
Personal features
Capability | Support |
Working on behalf of a person | Yes |
"bot" label | No |
CRM | Yes |
AI | Yes |
AI responses | Yes |
AI routing | Yes |
Tags and statuses | Yes |
Saving chats to CRM | Yes |
In terms of features, Personal is similar to Standard. The main difference is that communication takes place on behalf of a regular Telegram account.
When to use Personal
Scenario | Best for |
Sales | Communicating on behalf of a manager without the 'bot' label |
B2B | Personal communication with clients |
Consultations | Live communication format |
Premium segment | When a personal touch is important |
Transferring correspondence to CRM | Connecting an existing Telegram account |
Automation risks
Telegram may restrict or ban a Personal account if aggressive automation is used.
This particularly applies to: |
mass messaging |
a large volume of outgoing messages |
cold contacts |
active AI communication |
For large-scale scenarios, it is safer to use Standard or Business.
Business
Business — connection via Telegram Business API. This type works through a personal Telegram account with Telegram Premium. In logic, it is similar to Personal, but it has increased limits, is better suited for automation, and is more stable with high volumes of messages.
Business features
Capability | Support |
Works as a human user | Yes |
Bot tag | No |
CRM | Yes |
AI | Yes |
AI responses | Yes |
AI routing | Yes |
Tags and statuses | Yes |
Increased message limits | Yes |
24-hour window limitation
Telegram Business has a 24-hour window limit. If a user has not messaged for more than 24 hours, you cannot send a new outgoing message. To reopen the window, the user must message first. Once they message, a new 24-hour window opens. This is a limitation of the Telegram Business API, not Chatterfy.
When to use Business
Scenario | Best for |
High sales volumes | When Personal can no longer handle the load |
Premium scenarios | Personal communication without the "bot" label |
B2B | Communication on behalf of a real manager |
High-ticket sales | When a trusted communication format is important |
Sales departments | Multiple managers with high volumes of conversations |
What to choose if you are unsure
If in doubt, choose Standard.
This is: |
the most stable option |
the most universal type |
main Chatterfy workflow |
Standard covers most tasks: |
CRM |
AI |
sales |
mailings |
automation |
channels |
tracking |
webhooks |
Later, if necessary, you can add: |
Personal |
Business |
Invite |
What you should get
After selecting the connection type, you should understand:
Question | What needs to be determined |
How will the user get into the CRM | Through a bot, channel, or personal account |
Is AI needed | Yes / no |
Is a personal account needed | Yes / no |
Do you need a Telegram channel | Yes / no |
What Telegram limits will apply | Bot, Personal or Business |
Which type fits your scenario | Standard / Invite / Personal / Business |
After this, you can proceed to the connection process.
If something is not working
I don't know which type to choose
In most cases, select Standard. The other types are needed for specific scenarios.
The Invite bot is not responding in private messages
This is normal. Invite is not designed for full-scale communication in private messages.
For communication, use: |
Standard |
Personal |
Business |
Telegram has restricted my Personal account
This can happen when: |
bulk messaging |
spam |
excessively active automation |
working with cold audiences |
For high volumes, use Business or Standard.
I cannot change the type after connecting
The connection type is fixed upon creation.
To use a different type: |
create a new connection |
select the required type |
move the scenario to the new connection |
FAQ
Can I have multiple bots of the same type?
Yes. The number of connections is not limited by individual types.
Can I use several types simultaneously?
Yes.
For example: |
Invite for a channel |
Standard for private chats |
Business for the sales department |
What is the difference between Personal and Business?
Type | Difference |
Personal | Regular Telegram account with standard limits |
Business | Telegram Premium, Business API and increased limits |
Is Invite a full-featured bot?
No. Invite is an auxiliary type for working with Telegram channels.
Can I use Standard as an Invite bot?
Yes. Standard can:
Standard can: |
accept requests |
communicate via direct messages |
In this case, a separate Invite-bot is not needed.
How does a user enter the CRM?
Type | How a user enters the CRM |
Standard | Through direct messages to the bot or by joining a channel |
Invite | Through joining a channel |
Personal | Through a personal Telegram account |
Business | Through the Telegram Business API |
Which type is the safest for automation?
Standard is usually used for large-scale automation. It is less susceptible to Telegram restrictions than Personal.
Which type is better for sales?
Type | Suitable for which sales |
Standard | Universal AI-sales |
Personal | Live communication on behalf of a manager |
Business | Large sales departments and high-ticket deals |
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